Grievance, Takedown & Right of Reply
DoctorReviews.in hosts patient-submitted reviews. We protect genuine patient speech, but we also act on unlawful content, privacy breaches, fake reviews, and valid court or government notices.
Email: grievance@doctorreviews.in
Postal address: Available on request for formal legal notices.
What We Review
- Fake, paid, duplicate, or competitor-sabotage reviews
- Defamatory statements of fact, not genuine opinions
- Medical privacy breaches or identifiable third-party patient details
- Abuse, threats, hate speech, spam, or promotional content
- Wrong doctor, wrong hospital, impersonation, or profile errors
- Valid court orders, government notices, and lawful law-enforcement requests
What We Do Not Do
Timelines
| Request Type | Target Handling |
|---|---|
| General grievance | Acknowledged within 24 hours; resolved within 15 days where possible. |
| Rule 3(1)(b)-type unlawful-content complaint | Prioritised review, with action where the complaint is valid and sufficiently specific. |
| Court order or valid government notice | Access to the specified content is disabled within 36 hours of receipt (IT Rules 2021), after verification; a private legal-threat email is not a court order and does not itself compel removal (Shreya Singhal v. Union of India). |
| Doctor right-of-reply | Reviewed for identity, relevance, privacy, and tone before publication under the review. |
| Privacy/data request | Handled under our Privacy Policy and applicable data-protection law. |
How to File a Complaint
Email grievance@doctorreviews.in with:
- The exact URL of the review or profile
- Your name, role, and contact email
- The specific sentence or data you object to
- The reason: false fact, privacy issue, spam, impersonation, legal notice, or other
- Supporting documents, if any
Doctor Right of Reply
A doctor may submit a short factual response to a published review. We publish approved replies below the review, not in place of the review. Replies must not reveal patient identity, diagnosis, private medical details, or abusive language.
Review Badges
Verified Visit means a moderator saw evidence that a visit likely happened, such as an appointment slip, bill, OPD token, prescription, or similar proof. It does not mean DoctorReviews has verified that every statement in the review is true.
NMC Verified appears only on doctor profiles where we have cross-checked credential details against the NMC or relevant public register source.